Existing contracts - Taking a positive approach

Early involvement from AVS can reduce losses arising from non-performing loans.

Call Centre

The AVS Call Centre can support our customer’s routine collection practices for 14 hours a day. Our employees are trained in modern telephone collection techniques and will keep your customer and asset records up-to-date.

Personal contact

Our field staff draw on many years of experience and professional training in dealing with customers. In pre-arranged personal discussions they work with your customers in an effort to solve difficult situations in a constructive way. Our reputation as external and independent mediators usually leads to a quick and positive outcome.

Collection of overdue accounts

Whether it’s a straightforward collection or a special short-term arrangement for collection of arrears, all payments are directly credited to your account.

Repossession and inspection of assets

If the recovery of overdue payments is not forthcoming within a reasonable period of time the customer shall be encouraged to return the asset voluntarily. If necessary we shall repossess the asset and wherever possible with the customer’s consent.

Post repossession - Finding a successful solution

Asset repossession and storage

Asset appraisal

We arrange for immediate evaluation of the asset by a fully qualified appraiser as well as de-registration with the authorities where appropriate.
 

Repairs and refurbishment
On request we take care of servicing, repairs and refurbishing the asset for subsequent sale.

Remarketing and sale
The specialists of the AVS Group organise the professional remarketing and sale of recovered assets.

Recovery of doubtful accounts - Mobilising reserves

Out of court settlement and collection

At first we visit the customer and try to collect unpaid amounts, at the same time we endeavour to determine the actual financial position and other circumstances. The outcome of this investigation provides you with a sound basis for deciding what steps to take next.

Preparation and initiation of legal proceedings

The entire process of our interventions from first to final contact is documented in a report which can be handed to an attorney for the initiation of legal proceedings.

Court orders

Our staff take care of actions necessary for the execution of court orders.
 

Pursuit of written off accounts

If accounts have remained unpaid despite court orders we will regularly check the financial position of your customers by way of personal visits. If it is determined that their financial position has improved but they still refuse to honour their obligations voluntarily we will recommend next steps for further court handling.
 

Purchase of receivables

AVS has contacts with many companies specializing in the purchase of receivables, so there is the possibility of buying debts. AVS or its investors value your debts, and based on this determine  fair sale price. The result of this is secured your liquidity and you save time and costs in accounting and unloaded are your legal and collection departments.