Taking a positive approach
Early involvement from AVS can reduce losses arising from non-performing loans.
The AVS Call Centre can support our customer’s routine collection practices for 14 hours a day. Our employees are trained in modern telephone collection techniques and will keep your customer and asset records up-to-date.
Our field staff draw on many years of experience and professional training in dealing with customers. In pre-arranged personal discussions they work with your customers in an effort to solve difficult situations in a constructive way. Our reputation as external and independent mediators usually leads to a quick and positive outcome.
Collection of overdue accounts
Whether it’s a straightforward collection or a special short-term arrangement for collection of arrears, all payments are directly credited to your account.
Repossession and inspection of assets
If the recovery of overdue payments is not forthcoming within a reasonable period of time the customer shall be encouraged to return the asset voluntarily. If necessary we shall repossess the asset and wherever possible with the customer’s consent.
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